Welcome to London 2024
Welcome to London 2024
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The Event Guide pages are here to help you prepare for your trip. UEFA is regularly updating that web section with information that is relevant and useful to all fans.
A section dedicated to hospitality will be published shortly before the match.
We advise you to check back that web page for regular updates.
Official Hospitality is the combination of a match ticket and a catering service.
Hospitality packages are available on a first-come-first-served basis and can be purchased by companies or individuals.
It is a package that combines a category 1 seat in the tribune with access to a dedicated table in a shared lounge.
In the lounge, dinner and beverages are served to the client and their guests.
The lounge does not have a pitch view as it is located outside the stadium (Wembley Arena Restaurant). Official Hospitality guests holding a Prestige Restaurant package can enter the Stadium only once. Consequently, they should not visit their tribune seat, assuming that it will be possible to go back to the Wembley Arena Restaurant and return to the stadium.
The packages can be used to invite guests (e.g. relative, close friend, employee, colleague, business client, etc.) to see the match with you. The purchaser of Hospitality packages must attend the match in person.
You and your guests are not permitted to resell the packages, to combine them with other products or services, to use them for marketing purposes or to use them as part of a lottery or prize for a competition.
No, UEFA does not provide such services.
No, we do not provide accreditations/working-pass for this purpose.
You will need to use one of the purchased packages for such purpose.
Yes, details of your guests are required by UEFA. Once your tickets will be issued, you will be able to distribute them to your guests via the mobile app and each one of your guests will have to provide their own details within the app.
Please note that UEFA may require a provisional list of guests at any time.
The Official Hospitality team cannot help with any ticket related inquiry. Your question should be posted on this form.
You can apply to purchase packages on our
sales portal.
Once you will have applied for a package, an email will be sent to you confirming that we have received your request.
Your order will then be reviewed by us and if accepted, our invoice will be sent to you by email.
Packages are available on a first-come-first-served basis on our page.
No, there is no quantity limitation in the purchase of Official Hospitality packages per company. However, there are some restrictions as follows:
Official Hospitality Prestige Restaurant: UEFA does not sell single seats within one restaurant table. Clients who wish to purchase Official Hospitality Prestige Restaurant packages must purchase the full table, according to its capacity (6 or 8).
Official Hospitality Prestige: Yes, you can purchase just one package, providing this product is on sale at that time.
Yes, but as with any other client, packages must not be used for any commercial purposes such as for promotion, advertising or used as a prize in a competition or sweepstake.
No, Official Hospitality packages must be directly ordered by the end client as resale is not authorised by our Terms and Conditions.
Therefore , the order has to be under the name of the client and the Terms and Conditions accepted by them directly.
If you wish to assist your client with the purchase of packages, please contact us at hospitality@uefa.ch. You will need to provide us with the details of your client so we can issue an offer to your client.
Packages are subject to availability and are available as long as there are packages available.
In terms of timing, in previous years, we have experienced inventory shortage from beginning/end of March.
The above is purely indicative however as we cannot predict the sales pace for this season and UEFA cannot guarantee availability at any time.
No discounts are offered for the purchase of Official Hospitality packages.
Payment can be made by credit card (MasterCard and Visa are accepted). Bank transfers are also accepted.
Credit card payment (MasterCard or Visa) will also be possible.
Credit card payment (MasterCard or Visa) can be performed on our client portal.
To do so, open the details of your order, go to the payment section and click on “pay”.
No additional fee shall be charged by UEFA if you select to pay by credit card.
All payments must be made in Pounds (£).
If you wish to see the status of your payment, you can log into the client Portal
Yes, UEFA may decide at its sole discretion to cancel your order if the payment is overdue.
UEFA may also however decide, in its sole discretion, to require full payment and refuse any cancellation of your order.
For orders invoiced:
– before 30 April 2024: 10 days
– from 30 April 2024: 2 days
No, clients cannot return or exchange packages which have been sold.
No, re-sale of tickets/packages is prohibited.
No, in accordance with our Terms and Conditions all orders are final and cannot be rescinded or cancelled by a client.
No, seats are assigned by UEFA.
“Informal seating” means that you and your guests will not have a reserved dedicated table inside the Official Hospitality area for the dinner.
This does not apply to the seats inside the stadium for watching the match. A specific seat will be allocated to you.
Yes, except in some exceptional cases for late orders. However, be aware that “together” does not necessarily mean on the same row. Orders can be split across different rows with seats above each other.
Clients placing separate orders should write to hospitality@uefa.ch and specify if they wish to have different orders seated together.
Please note that UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the tickets have not already been distributed.
Please inform us as soon as possible and no later than 1 month before the match, by emailing us at hospitality@uefa.ch.
For Official Hospitality Prestige and Official Hospitality Prestige Restaurant packages, wheelchairs users will be able to enjoy hospitality in the lounge with your other guests and to see the match from the stadium area which is dedicated to wheelchair users.
UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the packages have not already been prepared for shipment.
UEFA will, however, attempt to seat different orders together if:
– you both ordered the same product;
– you communicate such request before your packages are distributed to hospitality@uefa.ch (please cc your friend, so we know they agree to it).
When your tickets will be ready for distribution, You will receive an email (email address stated on your application) with instructions about how to download the official mobile tickets app.
Please check your mailbox around 2 weeks prior to the match. In case you cannot find that email message, please send us a request at hospitality@uefa.ch.
Hospitality packages are no longer shipped by post.
IMPORTANT
If you download the app before receiving your download invite e-mail, your tickets will not be visible in the app.
• Download the official UEFA mobile tickets app now.
• Register with your UEFA ticketing account e-mail address on the app.
• Download your tickets (available no later than five days before matchday).
• Transfer tickets to your guests using the TRANSFER button in the app.
• On matchday, remember to bring your phone, turn on Bluetooth and make sure your phone is fully charged.
Watch this video to learn more.
An email will be sent to all clients beginning of April.
Should you order packages after April, an email will be sent to you after your purchase if there is sufficient availability.
No, there is a limited number of parking passes available. Therefore, we may not be in a position to provide you with a parking pass.
No, the ratio of allocation is fixed, subject to availability, to: 1 parking pass for 4 Packages.
No, parking passes are complimentary, the only reason we would not provide you with a parking pass is because of availability.
Car: maximal length is 5.50 meters, no height limit.
Mini-bus: maximal length is 7.50 meters, no height limit.
Bus: maximal length is 13 meters, no height limit.
There is no enforced dress code however we suggest that smart-casual clothing is worn.
Yes, however please be aware that official hospitality areas are “neutral” meaning that you may have other guests wearing the jersey of the opposite team.
Guests will have the opportunity to buy merchandise before and after the match at dedicated stands located outside the turnstiles
There is usually a lot of traffic and public transport gets very crowded just before the match. We therefore recommend to arrive well in advance of kick off and enjoy the hospitality facilities which open 4 hours before the match.
The same applies after the match: rather than leaving the stadium directly, we advise you to enjoy our hospitality facilities which are open up to 90 minutes after the final whistle for Skybox and Champagne Bar clients and 120 minutes after the final whistle for Prestige and Prestige Restaurant clients.
Yes as of 2 years old, but they must hold their own valid hospitality ticket.
Children under the age of 2 are not allowed to enter the Stadium. Children from 2 years old and above, will only be permitted on presentation of a valid ticket for each person.
We always endeavour to have a dedicated access however for logistical reasons this may not be possible.
Yes, all Ticket Holders must have a valid photographic proof of identity (in the form of an official document, such as a national ID card, passport or driving licence).
The hospitality facilities open 4 hours before kick off and the service starts as soon as your guests arrive. There is no need to confirm your schedule to UEFA in advance.