Welcome to Paris 2022

FAQ

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General questions

Purchase process

Payment

Cancellation

Seating

  • + Can I choose my seat?

    No, seats are assigned by UEFA.

  • + What does "informal seating" mean?

    “Informal seating” means that you and your guests will not have a reserved dedicated table inside the Official Hospitality area for the dinner.

    This does not apply to the seats inside the stadium for watching the match. A specific seat will be allocated to you.

  • + Will all my guests be seated together in the stadium?

    Yes, except in some exceptional cases for late orders. However, be aware that “together” does not necessarily mean on the same row. Orders can be split across different rows with seats above each other.

    Clients placing separate orders should write to hospitality@uefa.ch and specify if they wish to have different orders seated together.

    Please note that UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the tickets have not already been distributed.

  • + What can I do if one of my guests is in wheelchair?

    Please inform us as soon as possible and no later than 1 month before the match, by emailing us at hospitality@uefa.ch.

    For Official Hospitality Prestige and Official Hospitality Prestige Restaurant packages, wheelchairs users will be able to enjoy hospitality in the lounge with your other guests and to see the match from the stadium area which is dedicated to wheelchair users with one of your guests as his/her companion.

  • + One of my friends also ordered Official Hospitality packages, can we be seated together inside the stadium?

    UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the packages have not already been prepared for shipment.
    UEFA will, however, attempt to seat different orders together if:
    – you both ordered the same product;
    – you communicate such request before your packages are distributed to hospitality@uefa.ch (please cc your friend, so we know they agree to it).

Delivery

  • + When will I receive my Official Hospitality package?

    When your tickets will be ready for distribution, You will receive an email (email address stated on your application) with instructions about how to download the official mobile tickets app.

    Please check your mailbox around 2 weeks prior to the match. In case you cannot find that email message, please send us a request at hospitality@uefa.ch.

    Hospitality packages are no longer shipped by post.

    IMPORTANT

    If you download the app before receiving your download invite e-mail, your tickets will not be visible in the app.

    Mobile ticket top tips!

    • Download the official UEFA mobile tickets app now.
    • Register with your UEFA ticketing account e-mail address on the app.
    • Download your tickets (available no later than five days before matchday).
    • Transfer tickets to your guests using the TRANSFER button in the app.
    • On matchday, remember to bring your phone, turn on Bluetooth and make sure your phone is fully charged.

  • + What are the steps to distribute my tickets to my guests?

    1. Click on the link appearing on your email to download the official
    2. UEFA mobile tickets app.
    3. Register with the same email as the one used to apply for hospitality packages on the app.
    4. Download your tickets (available no later than 5 days before matchday)
    5. Transfer tickets to your guests using the TRANSFER button in the app.
    6. On matchday, remember to bring your phone, turn on Bluetooth and make sure your phone is fully charged.

    Watch this video to learn more.

  • + Where can I find the UEFA Mobile Tickets App?

    • For Android mobile phones, on Google Play:
      Link here
    • For Apple mobile phones, on the App Store:
      Link here

Parking passes

Hospitality area

Entry to the stadium

Catering

  • + When does the service start?

    The hospitality facilities open 3 hours before kick off and the service starts as soon as your guests arrive. There is no need to confirm your schedule to UEFA in advance.