Welcome to Madrid 2019
Welcome to Madrid 2019
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Official Hospitality is the combination of a match ticket and a catering service.
Hospitality packages are available on a first-come-first-served basis and can be purchased by companies or individuals.
It is a room with a pitch view and access granted exclusively to the client and
their guests. It is located in the stadium, the seats are located directly in
front of the room.
It is a package that combines a category 1 seat in the tribune with access to a shared lounge.
In the lounge, dinner and beverages are served to the client and their guests.
The lounge does not necessarily have a pitch view and can be located either in the stadium or in a village.
The village can be within or outside of the stadium’s perimeter.
The packages can be used to invite guests (e.g. relative, close friend, employee, colleague, business client, etc.) to see the match with you.
You and your guests are not permitted to resell the packages, to combine them with other products or services, to use them for marketing purposes or to use them as part of a lottery or prize for a competition.
No, UEFA does not provide such services.
No, we do not provide accreditations/working-pass for this purpose.
You will need to use one of the purchased packages for such purpose.
Yes, details of your guests are required by UEFA, at the latest 7 days before the match. Failure to provide your guests details may result in the cancellation of your order.
Please be aware that UEFA may require a provisional list of guests at any time.
Once your order is confirmed, you will be able to enter the names of your guests in your order details on our client portal.
You can apply to purchase packages on our
Once you will have applied for a package, an email will be sent to you confirming that we have received your request.
Your order will then be reviewed by us and if accepted, our invoice will be sent to you by email.
Packages are available on a first-come-first-served basis on our sales portal.
No, there is no quantity limitation in the purchase of Official Hospitality packages per company. However, there are some restrictions as follows:
Yes, you can purchase just one package.
Yes, but as with any other client, packages must not be used for any commercial purposes such as for promotion, advertising or used as a prize in a competition or sweepstake.
No, Official Hospitality packages must be directly ordered by the end client as resale is not authorised by our Terms and Conditions.
Therefore , the order has to be under the name of the client and the Terms and Conditions accepted by them directly.
If you wish to assist your client with the purchase of packages, please contact us at firstname.lastname@example.org. You will need to provide us with the details of your client so we can issue an offer to your client.
Packages are subject to availability and are available as long as there are packages available.
In terms of timing, in previous years, we have experienced inventory shortage from beginning/end of March.
The above is purely indicative however as we cannot predict the sales pace for this season and UEFA cannot guarantee availability at any time.
No discounts are offered for the purchase of Official Hospitality packages.
Payment can be made by credit card (MasterCard and Visa are accepted) or bank transfer.
Credit card payment (MasterCard or Visa) can be performed on our client Portal.
To do so, open the details of your order, go to the payment section and click on “pay”.
No additional fee shall be charged by UEFA if you select to pay by credit card.
When ordering the packages on our sales portal, at step “2. Summary” under the “Payment” section, select “Bank transfer” payment method before clicking on the “Finalise your order” button.
Our bank account details will be displayed on the invoice once your order has been accepted by us.
Our bank account details are displayed on the invoice sent by email to you once your order is confirmed by us.
All payments must be made in Euros (€).
In such case, our bank will convert the amount in Euros at the exchange rate of the day that the payment is received.
This rate will be different to that of the day on which the payment was made by you which will result in a difference.
If you have no other option, our recommendation is to pay a slightly lower amount than the one stated on the invoice.
Once the payment has been received by us, you will be able to pay the difference online in the client Portal by
credit-card (MasterCard or Visa).
If you wish to see the status of your payment, you can log into the client Portal
Yes, UEFA may decide at its sole discretion to cancel your order if the payment is overdue.
UEFA may also however decide, in its sole discretion, to require full payment and refuse any cancellation of your order.
For orders invoiced:
– before 29 April 2019: 10 days
– from 29 April 2019: 2 days
No, clients cannot return or exchange packages which have been sold.
No, re-sale of tickets/packages is prohibited.
No, in accordance with our Terms and Conditions all Orders are final and cannot be rescinded or cancelled by a Client.
No, seats and skyboxes are assigned by UEFA.
“Free seating” means that you and your guests will not have a reserved dedicated table inside the Official Hospitality area for the dinner.
This does not apply to the seats inside the stadium for watching the match. A specific seat will be allocated to you.
Yes, except in some exceptional cases for late orders. However, be aware that “together” does not necessarily mean on the same row. Orders can be split across different rows with seats above each other.
Clients placing separate orders should write to email@example.com and specify if they wish to have different orders seated together.
Please note that UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the packages have not already been prepared for shipment.
Please inform us as soon as possible and no later than 1 month before the match, by emailing us at firstname.lastname@example.org.
For Platinum Deluxe and Platinum packages, wheelchair users will be able to enjoy hospitality in the skybox and to see the match from within the box.
For Club Platinum Deluxe, Club Platinum and Gold packages, wheelchairs users will be able to enjoy hospitality in the lounge with your other guests and to see the match from the stadium area which is dedicated to wheelchair users with one of your guests as his/her companion.
UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the packages have not already been prepared for shipment.
UEFA will, however, attempt to seat different orders together if:
– you both ordered the same product;
– you communicate such request before your packages are prepared for shipment to email@example.com (please cc your friend, so we know they agree to it).
Official Hospitality packages will be distributed to the address stated on the application, generally no later than 2 weeks prior to the match.
UEFA reserves the right to request an on-site collection near the vicinity of the stadium at which the match takes place rather than shipping of packages. In such cases, you will be contacted to arrange an on-site collection.
Yes, an email with the tracking number will be sent to you from our shipment company.
The package price includes distribution costs. Therefore, no additional costs shall be charged for shipping.
Yes, provided this information is communicated to us before your packages are ready to be shipped to you. Modifications cannot be made after the packages are ready for shipment. However, please note packages will be shipped from April 2019 onwards (and prepared approximately 2 weeks before) and shipment cannot be delayed depending on your hotel arrival date.
Please note that UEFA shall not be liable should the hotel lose your packages after delivery.
No, the packages are not stored at UEFA and it is therefore not possible to collect packages from the UEFA offices in Switzerland.
An email will be sent to all clients in March.
Should you order packages after March, an email will be sent to you after your purchase if there is sufficient availability.
No, there is a limited number of parking passes available. Therefore, we may not be in a position to provide you with a parking pass.
No, the ratio of allocation is fixed, subject to availability, to: 1 parking pass for 4 Packages.
No, parking passes are complimentary, the only reason we would not provide you with a parking pass is because of availability.
Car: maximal length is 5.50 meters (maximum height is 2.20 meters for underground parking)
Mini-bus: maximal length is 7.50 meters, no height limit.
Coach/bus: maximal length is 13 meters, no height limit.
There is no enforced dress code however we suggest that smart-casual clothing is worn.
Yes, however please be aware that corporate hospitality areas are “neutral” meaning that you may have other guests wearing the jersey of the opposite team.
Guests will have the opportunity to buy merchandise before and after the match at dedicated stands located outside the turnstiles
There is usually a lot of traffic and public transport gets very crowded just before the match. We therefore recommend to arrive well in advance of kick off and enjoy the hospitality facilities which open 3 hours before the match.
The same applies after the match: rather than leaving the stadium directly, we advise you to enjoy our hospitality facilities which are open up to 90 minutes after the final whistle.
Yes, but they must hold their own valid hospitality ticket.
There is no minimum age for children attending a match. However, please note that entry to the stadium will only be permitted on presentation of a valid ticket for each person, regardless of age.
We always endeavour to have a dedicated access however for logistical reasons this may not be possible.
Yes, all Ticket Holders must have a valid photographic proof of identity (in the form of an official document, such as a national ID card, passport or driving licence).
The hospitality facilities open 3 hours before kick off and the service starts as soon as your guests arrive. There is no need to confirm your schedule to UEFA in advance.