Welcome to London 2024

FAQ

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General questions related to UCLF24 in London

  • + Where can I find resources to help me prepare my trip to the Stadium

    The Event Guide pages are here to help you prepare for your trip. UEFA is regularly updating that web section with information that is relevant and useful to all fans.

    A section dedicated to hospitality will be published shortly before the match.

    We advise you to check back that web page for regular updates.

  • + What is Official Hospitality?

    Official Hospitality is the combination of a match ticket and a catering service.
    Hospitality packages are available on a first-come-first-served basis and can be purchased by companies or individuals.

  • + What is a Official Hospitality Prestige restaurant product?

    It is a package that combines a category 1 seat in the tribune with access to a dedicated table in a shared lounge.
    In the lounge, dinner and beverages are served to the client and their guests.
    The lounge does not have a pitch view as it is located outside the stadium (Wembley Arena Restaurant). Official Hospitality guests holding a Prestige Restaurant package can enter the Stadium only once. Consequently, they should not visit their tribune seat, assuming that it will be possible to go back to the Wembley Arena Restaurant and return to the stadium.

  • + What I am allowed to do with an Official Hospitality package?

    The packages can be used to invite guests (e.g. relative, close friend, employee, colleague, business client, etc.) to see the match with you. The purchaser of Hospitality packages must attend the match in person.
    You and your guests are not permitted to resell the packages, to combine them with other products or services, to use them for marketing purposes or to use them as part of a lottery or prize for a competition.

  • + Do you also provide travel and accommodation services?

    No, UEFA does not provide such services.

  • + I am accompanying the group of an Official Hospitality client, can I get an accreditation/working pass?

    No, we do not provide accreditations/working-pass for this purpose.
    You will need to use one of the purchased packages for such purpose.

  • + Do I need to provide the details of my guests?

    Yes, details of your guests are required by UEFA. Once your tickets will be issued, you will be able to distribute them to your guests via the mobile app and each one of your guests will have to provide their own details within the app.

    Please note that UEFA may require a provisional list of guests at any time.

  • + Where can I address a question relating to standard tickets?

    The Official Hospitality team cannot help with any ticket related inquiry. Your question should be posted on this form.

Purchase process

Payment

Cancellation

Seating

  • + Can I choose my seat?

    No, seats are assigned by UEFA.

  • + What does "informal seating" mean?

    “Informal seating” means that you and your guests will not have a reserved dedicated table inside the Official Hospitality area for the dinner.

    This does not apply to the seats inside the stadium for watching the match. A specific seat will be allocated to you.

  • + Will all my guests be seated together in the stadium?

    Yes, except in some exceptional cases for late orders. However, be aware that “together” does not necessarily mean on the same row. Orders can be split across different rows with seats above each other.

    Clients placing separate orders should write to hospitality@uefa.ch and specify if they wish to have different orders seated together.

    Please note that UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the tickets have not already been distributed.

  • + What can I do if one of my guests is in wheelchair?

    Please inform us as soon as possible and no later than 1 month before the match, by emailing us at hospitality@uefa.ch.

    For Official Hospitality Prestige and Official Hospitality Prestige Restaurant packages, wheelchairs users will be able to enjoy hospitality in the lounge with your other guests and to see the match from the stadium area which is dedicated to wheelchair users.

  • + One of my friends also ordered Official Hospitality packages, can we be seated together inside the stadium?

    UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the packages have not already been prepared for shipment.
    UEFA will, however, attempt to seat different orders together if:
    – you both ordered the same product;
    – you communicate such request before your packages are distributed to hospitality@uefa.ch (please cc your friend, so we know they agree to it).

Delivery

  • + When will I receive my Official Hospitality package?

    When your tickets will be ready for distribution, You will receive an email (email address stated on your application) with instructions about how to download the official mobile tickets app.

    Please check your mailbox around 2 weeks prior to the match. In case you cannot find that email message, please send us a request at hospitality@uefa.ch.

    Hospitality packages are no longer shipped by post.

    IMPORTANT

    If you download the app before receiving your download invite e-mail, your tickets will not be visible in the app.

    Mobile ticket top tips!

    • Download the official UEFA mobile tickets app now.
    • Register with your UEFA ticketing account e-mail address on the app.
    • Download your tickets (available no later than five days before matchday).
    • Transfer tickets to your guests using the TRANSFER button in the app.
    • On matchday, remember to bring your phone, turn on Bluetooth and make sure your phone is fully charged.

  • + What are the steps to distribute my tickets to my guests?

    1. Click on the link appearing on your email to download the official
    2. UEFA mobile tickets app.
    3. Register with the same email as the one used to apply for hospitality packages on the app.
    4. Download your tickets (available no later than 5 days before matchday)
    5. Transfer tickets to your guests using the TRANSFER button in the app.
    6. On matchday, remember to bring your phone, turn on Bluetooth and make sure your phone is fully charged.

    Watch this video to learn more.

  • + Where can I find the UEFA Mobile Tickets App?

    • For Android mobile phones, on Google Play:
      Link here
    • For Apple mobile phones, on the App Store:
      Link here

Parking passes

Hospitality area

Entry to the stadium

Catering

  • + When does the service start?

    The hospitality facilities open 4 hours before kick off and the service starts as soon as your guests arrive. There is no need to confirm your schedule to UEFA in advance.