FAQ

UEFA is implementing a special refund scheme for fans most affected when accessing the Stade de France on 28 May 2022. As a result, refunds will be available to all ticket buyers with tickets for gates A, B, C, X, Y and Z, where the most difficult circumstances were reported. In addition, all ticket buyers who, according to the access control data, did not enter the stadium before 21:00 CEST (the originally scheduled kick-off time), or who were not able to enter the stadium at all will be eligible for a refund. Finally, UEFA will offer refunds to all fans who purchased accessibility tickets along with those of their accompanying persons.

If you are a ticket buyer that had mobile tickets, you can view the gates of the tickets you purchased by logging in to the UEFA Champions League Ticket Portal, under the Profile section at the bottom of the page:

f you are an Official Hospitality client and had mobile tickets, you can view the gates of the tickets you purchased by logging in to the UEFA Champions League Hospitality Portal, under the Profile section at the bottom of the page.

Below example would not qualify for a refund as the gate is gate R, which is not one of the gates listed in the Media Release.

As explained in UEFA’s media release, if you bought your tickets from Liverpool FC, you will be refunded directly by the club.

If you bought your tickets directly from UEFA or Real Madrid and you qualify for a refund under the special refund scheme, you can submit your request via our contact form.

Please note that any requests for a refund must be submitted by the ticket buyer and should be received by no later than 7 April 2023. When submitting your request, please ensure that you provide as many details as possible, namely the email address used for the purchase and the respective order number or invoice number, for us to be able to review your request.

To qualify for a refund, one of the 3 below conditions must be met:

• Entered the stadium via gate A, B, C, X, Y or Z
• Tickets scanned at entrance after 21:00 CEST
• Holding an accessibility ticket

If none of the above conditions is met, you do not qualify for a refund.

The Media release can be found on uefa.com

Official Hospitality is the combination of a match ticket and a catering service.
Hospitality packages are available on a first-come-first-served basis and can be purchased by companies or individuals.

It is a package that combines a category 1 seat in the tribune with access to a dedicated table in a shared lounge.
In the lounge, dinner and beverages are served to the client and their guests.
The lounge does not have a pitch view as it is located outside the stadium.

The packages can be used to invite guests (e.g. relative, close friend, employee, colleague, business client, etc.) to see the match with you.
You and your guests are not permitted to resell the packages, to combine them with other products or services, to use them for marketing purposes or to use them as part of a lottery or prize for a competition.

No, UEFA does not provide such services.

No, we do not provide accreditations/working-pass for this purpose.
You will need to use one of the purchased packages for such purpose.

Yes, details of your guests are required by UEFA. Once your tickets will be issued, you will be able to distribute them to your guests via the mobile app and each one of your guests will have to provide their own details within the app.

Please note that UEFA may require a provisional list of guests at any time.

The Official Hospitality team cannot help with any ticket related inquiry. Your question should be posted on this form.

You can apply to purchase packages on our
sales portal.

Once you will have applied for a package, an email will be sent to you confirming that we have received your request.
Your order will then be reviewed by us and if accepted, our invoice will be sent to you by email.

Packages are available on a first-come-first-served basis on our page.

No, there is no quantity limitation in the purchase of Official Hospitality packages per company. However, there are some restrictions as follows:

1. Official Hospitality Prestige Restaurant: UEFA does not sell single seats within one restaurant table. Clients who wish to purchase Official Hospitality Prestige Restaurant packages must purchase the full table, according to its capacity.
2. UEFA reserves the right to split a group of ticket holders within any hospitality facility or the stadium if it believes, in its sole discretion that a risk of ambush marketing may occur.
3. For orders above than 20 packages, please contact hospitality@uefa.ch as we may ask for additional information.

Official Hospitality Prestige Restaurant: UEFA does not sell single seats within one restaurant table. Clients who wish to purchase Official Hospitality Prestige Restaurant packages must purchase the full table, according to its capacity (4, 8 or 10).

Official Hospitality Prestige: Yes, you can purchase just one package, providing this product is on sale at that time.

Yes, but as with any other client, packages must not be used for any commercial purposes such as for promotion, advertising or used as a prize in a competition or sweepstake.

No, Official Hospitality packages must be directly ordered by the end client as resale is not authorised by our Terms and Conditions.

Therefore , the order has to be under the name of the client and the Terms and Conditions accepted by them directly.
If you wish to assist your client with the purchase of packages, please contact us at hospitality@uefa.ch. You will need to provide us with the details of your client so we can issue an offer to your client.

Packages are subject to availability and are available as long as there are packages available.

In terms of timing, in previous years, we have experienced inventory shortage from beginning/end of March.
The above is purely indicative however as we cannot predict the sales pace for this season and UEFA cannot guarantee availability at any time.

No discounts are offered for the purchase of Official Hospitality packages.

Payment can be made by credit card (MasterCard and Visa are accepted). Bank transfers are also accepted.

Credit card payment (MasterCard or Visa) will also be possible.
Credit card payment (MasterCard or Visa) can be performed on our client portal.
To do so, open the details of your order, go to the payment section and click on “pay”.

No additional fee shall be charged by UEFA if you select to pay by credit card.

All payments must be made in Euros (€).

If you wish to see the status of your payment, you can log into the client Portal

Yes, UEFA may decide at its sole discretion to cancel your order if the payment is overdue.
UEFA may also however decide, in its sole discretion, to require full payment and refuse any cancellation of your order.

For orders invoiced:
– before 30 April 2023: 10 days
– from 30 April 2023: 2 days

No, clients cannot return or exchange packages which have been sold.

No, re-sale of tickets/packages is prohibited.

No, in accordance with our Terms and Conditions all orders are final and cannot be rescinded or cancelled by a client.

No, seats are assigned by UEFA.

“Informal seating” means that you and your guests will not have a reserved dedicated table inside the Official Hospitality area for the dinner.

This does not apply to the seats inside the stadium for watching the match. A specific seat will be allocated to you.

Yes, except in some exceptional cases for late orders. However, be aware that “together” does not necessarily mean on the same row. Orders can be split across different rows with seats above each other.

Clients placing separate orders should write to hospitality@uefa.ch and specify if they wish to have different orders seated together.

Please note that UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the tickets have not already been distributed.

Please inform us as soon as possible and no later than 1 month before the match, by emailing us at hospitality@uefa.ch.

For Official Hospitality Prestige and Official Hospitality Prestige Restaurant packages, wheelchairs users will be able to enjoy hospitality in the lounge with your other guests and to see the match from the stadium area which is dedicated to wheelchair users with one of your guests as his/her companion.

UEFA cannot guarantee that different orders will be seated together and can only attempt to seat different orders together if the packages have not already been prepared for shipment.
UEFA will, however, attempt to seat different orders together if:
– you both ordered the same product;
– you communicate such request before your packages are distributed to hospitality@uefa.ch (please cc your friend, so we know they agree to it).

When your tickets will be ready for distribution, You will receive an email (email address stated on your application) with instructions about how to download the official mobile tickets app.

Please check your mailbox around 2 weeks prior to the match. In case you cannot find that email message, please send us a request at hospitality@uefa.ch.

Hospitality packages are no longer shipped by post.

IMPORTANT

If you download the app before receiving your download invite e-mail, your tickets will not be visible in the app.

Mobile ticket top tips!

• Download the official UEFA mobile tickets app now.
• Register with your UEFA ticketing account e-mail address on the app.
• Download your tickets (available no later than five days before matchday).
• Transfer tickets to your guests using the TRANSFER button in the app.
• On matchday, remember to bring your phone, turn on Bluetooth and make sure your phone is fully charged.

1. Click on the link appearing on your email to download the official
2. UEFA mobile tickets app.
3. Register with the same email as the one used to apply for hospitality packages on the app.
4. Download your tickets (available no later than 5 days before matchday)
5. Transfer tickets to your guests using the TRANSFER button in the app.
6. On matchday, remember to bring your phone, turn on Bluetooth and make sure your phone is fully charged.

Watch this video to learn more.

• For Android mobile phones, on Google Play:
  Link here
• For Apple mobile phones, on the App Store:
  Link here

An email will be sent to all clients beginning of April.

Should you order packages after April, an email will be sent to you after your purchase if there is sufficient availability.

No, there is a limited number of parking passes available. Therefore, we may not be in a position to provide you with a parking pass.

No, the ratio of allocation is fixed, subject to availability, to: 1 parking pass for 4 Packages.

No, parking passes are complimentary, the only reason we would not provide you with a parking pass is because of availability.

Car: maximal length is 5.50 meters, no height limit.
Mini-bus: maximal length is 7.50 meters, no height limit.
Bus: maximal length is 13 meters, no height limit.

There is no enforced dress code however we suggest that smart-casual clothing is worn.

Yes, however please be aware that official hospitality areas are “neutral” meaning that you may have other guests wearing the jersey of the opposite team.

Guests will have the opportunity to buy merchandise before and after the match at dedicated stands located outside the turnstiles

There is usually a lot of traffic and public transport gets very crowded just before the match. We therefore recommend to arrive well in advance of kick off and enjoy the hospitality facilities which open 3 hours before the match.
The same applies after the match: rather than leaving the stadium directly, we advise you to enjoy our hospitality facilities which are open up to 90 minutes after the final whistle.

Yes, but they must hold their own valid hospitality ticket.

There is no minimum age for children attending a match. However, please note that entry to the stadium will only be permitted on presentation of a valid ticket for each person, regardless of age.

We always endeavour to have a dedicated access however for logistical reasons this may not be possible.

Yes, all Ticket Holders must have a valid photographic proof of identity (in the form of an official document, such as a national ID card, passport or driving licence).

The hospitality facilities open 3 hours before kick off and the service starts as soon as your guests arrive. There is no need to confirm your schedule to UEFA in advance.